Tenant FAQ's (1)

General

• How Can I Obtain My Credit Report For Free?
• Have you any information I can give my Landlord or Agent?
• I Can’t Find My Answer Here What Can I Do?
• Agent User Guide
• Forgotten username
• What Is A Guarantor?
• What Is A “Section 21”?
• Do I need to pay a deposit to my landlord as well as a guarantor?
• What Is An Order For Possession?
• How Quickly Can You Become My Guarantor?
• Tenant vs Permitted Occupier
• I Applied For A Property And Need A Guarantor. What Happens If I Don't Get The Accommodation I've Applied For?
• What Is A “Section 8”?
• How Do I Pay For My Rent Guarantee?
• When Do I Pay The Fee?
• I Disagree With The Deposit Deductions My Landlord Wants To Make.
• How Can I Download My Universal Credit And Bank Statements?
• Tenant User Guide
• What Documents Do I Need For Proof Of Study?
• Forgotten password
• Do You Conduct Credit Checks?
• Can I Pay The RentGuarantor Fee In Installments?
• Clearing Cache and Cookies
• What Are The Steps Once I'm Pre-Approved?
• What Documents Do I Need For Proof Of Benefits?
• I Do Not Have A Passport Or Driving Licence. Can I Still Apply?
• What Do I Need To Sign?
• How does the process work?
• Do I Need To Give A Deposit To My Landlord As Well As A Guarantor?
• Can I Rent A House/Room Without A Guarantor?
• What is a Tenancy Deposit Protection Scheme?
• Do I Always Need A Guarantor?
• Refund and Cancellation Policy

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Application Process

• Proof of ID
• CCJ IVA or Bankruptcy
• Assisted by Local Authority
• What Documents Do I Need For Proof Of Income?
• Property Details
• Student Documents
• Payments
• How Do I Add My Documents When Making An Application?
• Poor Credit, CCJs And IVAs
• Who Can Qualify For The Rent Guarantor Service?
• Proof of Benefits
• Proof of Income

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During the Tenancy

• Do You Charge Interest?
• I Missed My Rent Payment - What Should I Do?
• What Happens If Rent Guarantor Has To Pay My Rent?
• What Happens If I Don’t Keep Up With My Rent Payments?
• Who Can I Speak To In Your Company Regarding The Landlord/Estate Agent?

Payment FAQ’s

• Are there any upfront costs?
• Can I pay your fee in instalments?
• I'm between jobs at the moment, can you help?

About Rent Guarantor Product (1)

• Do Rent Guarantor Offer Guarantees For Commercial Premises?
• Rent Guarantor - How Does It Work?
• How Much Does The Rent Guarantor Service Cost?
• Does The Rent Guarantee Cover The Total Monthly Rental Amount In A Shared Property?
• How Can I Cancel My Rent Guarantee?
• How Long Does The Rent Guarantee Last?
• Do You Cover Tenants Who Are In Receipt Of Housing Benefit?

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Credit related FAQ’s

• What documents do I need to have ready?
• Can I apply if I’m new to the UK?
• Can I still apply if I have poor credit?

Managing an Application

• More Information
• My Account Dashboard