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Tenant FAQ's
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During the Tenancy
Payment FAQ’s
About Rent Guarantor Product
Credit related FAQ’s
Managing an Application
Landlord FAQ's
During the Tenancy
Application Process
About Rent Guarantor
General Questions
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Help Center
Tenant FAQ's
Tenant FAQ's
General
Application Process
During the Tenancy
Payment FAQ’s
About Rent Guarantor Product
Credit related FAQ’s
Managing an Application
Landlord FAQ's
During the Tenancy
Application Process
About Rent Guarantor
General Questions
Tenant FAQ's
General
Have you any information I can give my Landlord or Agent?
How Can I Obtain My Credit Report For Free?
I Can’t Find My Answer Here What Can I Do?
Agent User Guide
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What Is A Guarantor?
What Is A “Section 21”?
Do I need to pay a deposit to my landlord as well as a guarantor?
What Is An Order For Possession?
How Quickly Can You Become My Guarantor?
Tenant vs Permitted Occupier
I Applied For A Property And Need A Guarantor. What Happens If I Don't Get The Accommodation I've Applied For?
What Is A “Section 8”?
How Do I Pay For My Rent Guarantee?
When Do I Pay The Fee?
How Can I Download My Universal Credit And Bank Statements?
I Disagree With The Deposit Deductions My Landlord Wants To Make.
Tenant User Guide
What Documents Do I Need For Proof Of Study?
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Do You Conduct Credit Checks?
Can I Pay The RentGuarantor Fee In Installments?
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What Are The Steps Once I'm Pre-Approved?
What Documents Do I Need For Proof Of Benefits?
I Do Not Have A Passport Or Driving Licence. Can I Still Apply?
What Do I Need To Sign?
How does the process work?
Can I Rent A House/Room Without A Guarantor?
Do I Need To Give A Deposit To My Landlord As Well As A Guarantor?
What is a Tenancy Deposit Protection Scheme?
Do I Always Need A Guarantor?
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Application Process
Proof of ID
CCJ IVA or Bankruptcy
Assisted by Local Authority
What Documents Do I Need For Proof Of Income?
Property Details
Student Documents
Payments
How Do I Add My Documents When Making An Application?
Poor Credit, CCJs And IVAs
Who Can Qualify For The Rent Guarantor Service?
Proof of Benefits
Proof of Income
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During the Tenancy
Do You Charge Interest?
I Missed My Rent Payment - What Should I Do?
What Happens If Rent Guarantor Has To Pay My Rent?
What Happens If I Don’t Keep Up With My Rent Payments?
Who Can I Speak To In Your Company Regarding The Landlord/Estate Agent?
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Payment FAQ’s
Are there any upfront costs?
Can I pay your fee in instalments?
I'm between jobs at the moment, can you help?
About Rent Guarantor Product
Do Rent Guarantor Offer Guarantees For Commercial Premises?
Rent Guarantor - How Does It Work?
How Much Does The Rent Guarantor Service Cost?
Does The Rent Guarantee Cover The Total Monthly Rental Amount In A Shared Property?
How Can I Cancel My Rent Guarantee?
How Long Does The Rent Guarantee Last?
Do You Cover Tenants Who Are In Receipt Of Housing Benefit?
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Credit related FAQ’s
What documents do I need to have ready?
Can I apply if I’m new to the UK?
Can I still apply if I have poor credit?
Managing an Application
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